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BUY NOW PAY LATER WITH AFTERPAY | FREE GIFT WRAPPING
BUY NOW PAY LATER WITH AFTERPAY | FREE GIFT WRAPPING

Refund policy

Returns Policy – Grandpa’s Toys

We offer a 30-day return policy (excluding all sale/reduced priced items). You have 30 days from receiving your item to request a return.

Eligibility Requirements:

  • Item must be unused, unworn, with tags, and in original packaging

  • Proof of purchase (receipt) is required

  • All returns must be approved by Grandpa’s Toys

  • Shipping costs are non-refundable

How to Start a Return:
Contact us at toys@grandpastoys.co.nz. If your return is approved, we will send return instructions and a shipping label.
Items sent back without prior approval will not be accepted.

Questions?
Email: toys@grandpastoys.co.nz

Important Notes:

Damaged or Incorrect Items:
Please check your order upon arrival and contact us immediately if there’s a problem.

Non-returnable Items Include:

  • Sale/reduced priced items

  • Gift cards

  • Perishable goods (food, flowers, plants)

  • Personal care items (beauty products)

  • Custom/personalised orders

  • Hazardous materials or flammable goods

Exchanges:
To exchange an item, please return the original item for a refund and place a new order.

Refunds:
You’ll be notified once we’ve received and inspected your return. Approved refunds will be processed to your original payment method. Processing times may vary depending on your bank or card provider.