1. What types of toys do you sell?
We offer a wide range of quality toys including educational toys, wooden toys, puzzles, board games, plush toys, role play sets, arts & crafts, outdoor toys, and much more. We stock popular brands like Classic World, Hape, Bruder, John Deere, SIKU, Majorette, and many others.
2. Do you offer online shopping and delivery?
Yes! You can shop our full range of toys online and we ship across New Zealand. We also welcome you to visit our store in Geraldine to browse in person.
3. What are your shipping options and costs?
We offer several shipping options to suit your needs, including standard and express delivery. Shipping costs vary based on location and order size. For bulky toys, some items may not qualify for free shipping. You can view exact shipping costs at checkout.
4. Can I return or exchange a toy?
Yes, we have a returns and exchange policy. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order. Items must be returned in original condition and packaging. See our Returns page for full details.
5. Do you offer gift wrapping and cards?
Absolutely! We provide gift wrapping services and can include a card with your purchase. Perfect for birthdays, holidays, or special occasions.
6. Can I create a wish list on your website?
Yes, you can create and manage a wish list to save your favourite toys and games. It’s a great way to plan gifts or share ideas with family and friends.
7. Do you stock popular licensed toys or character products?
We carefully select products that align with our quality and educational focus. Occasionally we carry licensed items if they meet our standards, but our priority is always toys that encourage creativity and learning.
8. How do I find the right toy for my child’s age?
Each product listing includes recommended age guidelines to help you choose age-appropriate toys. If you need personalized advice, feel free to contact us or visit the store.
9. Do you offer Afterpay or other payment plans?
Yes, we offer Afterpay for both online and in-store purchases on orders over $50. Spread your payments over four interest-free instalments. We also offer the convenient Laybuy payment option—please contact us to learn more.
10. How can I contact Grandpa’s Toys if I have questions?
You can reach us by phone, email, or visit our store in Geraldine. Check our Contact Us page for details
