At Grandpa’s Toys, we aim to make shipping simple and transparent. Please take a moment to read through our policy below.
Standard Shipping within New Zealand
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Orders up to $50: Flat rate of $8
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Orders over $50: Flat rate of $10
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Orders over $150: FREE shipping (excludes Bulky Items as marked)
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Rural Delivery: Additional $5 applies please select the Rural option to ensure this does not delay your order being processed.
Please note: A physical address is required — we do not ship to PO Boxes.
Bulky Items
Some large items incur extra courier fees and are marked with “BULKY ITEMS” on the product page. These are excluded from our freight-free shipping offer.
Delivery Timeframes
We use Post Haste, and NZ Post for shipping. Please allow 2–5 business days for delivery. For Rural address please allow an extra 2 - 3 days.
During busy periods like Christmas, deliveries may take longer. We appreciate your patience and understanding during these times.
Tracking
All orders are tracked. You will receive a tracking number once your order has been processed.
Note: Courier fees are subject to change without notice.
Island Deliveries
For deliveries to Waiheke, Great Barrier, Chatham, or Stewart Islands, additional charges apply as follows:
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Waiheke Island: $45
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Great Barrier Island: $60
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Chatham Islands: $45
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Stewart Island: $27
We will contact you after your order is placed to confirm the charge. You may prefer to use an alternative shipping address to avoid these fees.
Click & Collect
We offer a Click & Collect option from our store. Orders are usually ready within 1–2 hours. Our team will contact you when your order is ready for pickup.
International Shipping
We currently do not ship internationally due to rising costs and reliability issues.
If you have any questions about shipping, feel free to contact us. Thank you for supporting our family-owned business!
